New rules under the EU Consumer Credit Directive require lenders like Mcredit to clearly publish the interest rate range for consumer loans, all applicable fees, and how interest is calculated — at our offices and on our website — along with clear channels for customers to raise complaints or feedback about our lending activities.
The rules also cover debt collection practices, complaint handling, staff training standards, and the professional conduct expected of lending staff, to make sure customers are treated fairly throughout the life of their loan.
Mcredit fully supports these standards and has built its lending process around them from day one, well before it became a European regulatory requirement.
To learn more about Mcredit's loan products — cash loans and instalment loans for purchases such as vehicles, electronics and appliances — please get in touch:
Mcredit Customer Service
Hotline: +31 20 123 4567
